Returns & Refunds
Your legal rights. Nothing in this policy limits your rights under the consumer laws of your country or region, including your rights if an item is faulty, damaged, not as described or not delivered.
If you change your mind or need a different size
You may ask to return an item within 15 days of delivery. This applies to orders delivered to the United States, the United Kingdom, Canada and Australia.
To be eligible, the item must be unworn and unwashed, with original tags attached and in its original packaging. Items marked as non-returnable on their product page cannot be returned, except where the law gives you a right to cancel or return.
How to start a return. Email aurellebeleza8@gmail.com with your order number, the item and the reason. We will reply with return instructions, including where to send the item. Please do not send anything back before we approve your request. Once approved, please ship the item within 7 days.
Return shipping. You pay the cost of returning the item, unless it was damaged, defective or sent in error. Original shipping charges are not refunded for change-of-mind returns, except where the law requires it.
Exchanges. We do not currently offer direct exchanges. If you would like a different size, place a new order for it and return the original item under this policy.
United Kingdom. You also have the legal right to cancel your order for any reason within 14 days after you receive your goods. Tell us by email at aurellebeleza8@gmail.com. You must then return the goods within 14 days of telling us. We will refund the price of the goods and the standard delivery charge within 14 days of receiving the goods back or of receiving proof that you have sent them back, whichever is sooner. We may reduce the refund if the goods have lost value because you handled them more than was needed to inspect them.
Canada and Australia. The 15-day policy above applies in addition to your rights under local law, including the consumer guarantees under the Australian Consumer Law, which cannot be excluded.
Damaged, defective or incorrect items
If your item arrives damaged, defective or is not what you ordered, contact us as soon as you can, ideally within 7 days of delivery. Include your order number and clear photos of the item, its label and the packaging. This request helps us investigate quickly and does not remove any right you have under law. We will offer a replacement or a refund. We may ask you to return the item, or tell you that you can keep or dispose of it. We pay return shipping for damaged, defective or incorrect items.
Order issues and missing packages
If your tracking shows your order as delivered but you have not received it, please check with neighbours and household members and look in safe places around your address. If you still cannot find it, contact us. Please tell us within 48 hours of the delivery status if you can, so we can check with the carrier while records are fresh. This is a request, not a deadline, and your legal rights are unaffected. If your order has not arrived 30 days after you placed it, contact us. We will investigate and, if we cannot confirm delivery, we will send a replacement or refund you.
Refund processing
When we approve a refund, we issue it to your original payment method. For returns, we start the refund after we receive and inspect the item or, in the United Kingdom, within the legal time limit. Your bank or card provider may take 5–10 business days to show the refund. Original shipping charges are refunded only where required by law, or where the item was damaged, incorrect or not delivered.
Contact us
AURELLE, Mozambique
Email: aurellebeleza8@gmail.com
Please include your order number. We will reply as soon as we can.